Shipping policy

Delivery

All orders are normally shipped within 2 working days after placing your order. Orders placed over the weekend and public holidays are shipped on the next working day.

Pre-order items 

- Mixed orders

If your order includes a mixture of in stock and pre-order items, your order will be shipped together once the pre-order item(s) arrives. Should you wish for the in stock item(s) to be shipped first with the pre-order item to follow later once they arrive, additional shipping costs will be charged before we can ship the in stock items.

Essentially, if you would like the items shipped separately, they will be treated as separate orders for shipping purposes. If you would like the in stock item(s) to be shipped first, please either place a separate order for the in stock items, or let us know and we will issue you with an invoice for the additional shipping costs before we ship your item(s).

- Shipping date

Estimated shipping dates are provided for pre-order items but dates are subject to change depending on factors outside of our control. If you would like to cancel an order, if for example the shipping date has been extended, please email us on info@blindboxempire.com with details of your order number and request the pre order to be cancelled. Once an order has been shipped, we will not be able to cancel your order.

UK Postage

We normally use Royal Mail to post your items and you can choose between the following services:

• 24 hour tracked £5.99 (1-2 days) 
• 48 hour tracked £4.50 (2-3 days)
• Orders over £50 - Free postage in the UK.

However, we may occasionally use DHL or DPD to deliver your parcel. 

Europe

International Tracked - from £12

Discounted shipping to Europe for orders over £125. (UPS or DHL)

Generally deliveries can take a week from date of dispatch to arrive. However, this will depend on your how quickly your country's customs and local mail service processes your parcel and may take longer if there is a delay in your countrys' postal system. 

*Please note that you may have local import duties and tax payable in your home country. You should therefore check the local rules. No tax or VAT is collected on orders to Europe, outside of the UK. 

Rest of the world

International Tracked from £13 

Discounted shipping is available on orders over £125 where we bear part of the costs. 

Generally deliveries can take 1-2 weeks from date of dispatch to arrive. However, this will depend on your how quickly your country's customs and local mail service processes your parcel and may take longer if there is a delay in your countrys' postal system. 

*Please note that you may have local import duties and tax payable in your home country. You should therefore check the local rules. No tax is collected on orders sent outside of the UK.